[ Lucallic Services ]

Experience:

Accumulative 8 years as an Employee:

• Team Supervisor: responsible for store appearance, customer satisfaction/dispute resolution, leadership resulting in team collaboration. Contributions resulting in positive customer feedback & high retention,  working to ensure a positive and hassle-free customer experience. Remained flexible, accountable and punctual at all times.

• Store Marketing Consultant: roles of Visual Merchandiser, Marketing and Sales Assistant. Numerous successes led to undertaking greater roles, working as a temp. Marketing Consultant/Manager, and blended into Sales Management. Worked to lead teams in effectively assist customers and meet KPI's relating to daily/weekly sales targets.

• Junior Estimator: utilised communication skills to obtain quotes by building B2B relationships, whilst maintaining attention to detail, handling large volumes of data-entry for high-value projects. Time-management, organisation & extensive team collaboration was embraced to ensure project tenders were submitted in a timely manner.

• Assistant Business Manager: handled business finances (bookkeeping, tax work, accounts receivable/payable). Successfully led marketing projects, guiding the business through a reconstruction of the brand & identity. Expanded B2C relationship management & record keeping.

• Senior Customer Service/Admin Officer: in a call centre environment, being main point of contact with customers (B2C & B2B), including account establishment, processing of orders & payments, analysing client usage and delivery management. Handled marketing for promotional periods, implementation of procedural changes, accounts reconciliation & debtor payment arrangements.