[ Lucallic Services ]

I’ve worked across the core operational areas that keep businesses running:

• Administration and internal systems

• Financial processes (invoicing, reconciliation, credit control)

• Customer service and account management

• Workflow coordination, logistics, and team operations

This means I don’t just set things up - I actually understand how businesses function day-to-day, and can spot where things typically break down.

Qualifications and Experience:

• Certificate IV in Business, 2022

• Responsible for store appearance, customer satisfaction/dispute resolution, leadership positively promoting team collaboration. Backed by positive customer feedback & high retention,  working to ensure a positive and hassle-free customer experience.

• Visual Merchandiser, Marketing and Sales Assistant. Undertaking cross-role work as Marketing Consultant/Manager, and blending into Sales Management. Lead teams to effectively assist customers and meet KPI's relating to daily/weekly sales targets and earning national recognition for program roll-out uptake.

• Utilising stakeholder communication skills to  build B2B relationships, obtaining quotes, maintaining attention to detail, handling large volumes of data-entry for multi-million dollar projects. Time-management, organisation & extensive team collaboration was embraced to ensure project deadlines were met.

• Handled business finances (bookkeeping, tax work, accounts receivable/payable). Successfully led marketing projects, guiding the business through a reconstruction of the brand & identity. Expanded B2C relationship management & record keeping.

• Direct oversight of a 5-person team in a call centre environment who are the main point of contact with customers (B2C & B2B), including account establishment, processing of orders & payments, analysing product usage and delivery scheduling, handling complaints and compensation. 

• State-wide product pricing management, responsible for introducing promotions to increase customer up-take and retention, implementation of procedural changes and training of staff to streamline processes.

• Invoice generation, accounts reconciliation, credit limit management, debtor payment arrangements, supply-holds and reporting for accounts up to $100K at any given time.

• Ensuring capacity limitations understood, regulation-based hour requirements met, and completed deliveries on time for 2-month peak-trading period with national recognition for operational achievements.

• Coordination of full transition for nearly 40 customers state-wide from discontinued service to more widely utilised service - benefiting both the business & customers - actioned within 1-month period.